Commercial Terms and Conditions 

Last Updated: 7th September 2026

Company Registration Number: 14449710

VAT No. 429 592 167

Interpretation

  1. These are the Terms, which together with the Order comprise the Contract. Within these Terms, the following definitions shall apply to the defined words and expressions, unless the context requires otherwise: 

  • Commencement Date: means the date on which both parties sign the Order in accordance with clause 4 and at which point the Contract is formed. 

  • Contract: means the legally binding contract between You and Us comprising of these Terms and the Order which comes into force on the Commencement Date and on which We shall supply Goods and Services to You. 

  • Delivery Date: means the estimated date that We aim to deliver the Goods and commence Your installation or as varied from time to time in accordance with these Terms. 

  • Emergency Works: means any work required by You to be carried out in an emergency, such as where Your property has been damaged by a storm, is not watertight, or presents a health and safety risk. 

  • Goods: means the items specified in the Order that We have agreed to supply to You. 

  • Marketing Materials: means brochures, drawings, illustrations, literature, samples or other such marketing materials. 

  • Order: means the quote of detailed description of the Goods and Services that You require Us to supply to You and any documents referred to therein. 

  • Order Confirmation: means the action by Us, in writing, of accepting the Order. 

  • Preparatory Work: means any work that We are contracted to do prior to installation of the Goods. 

  • Price: means the total amount that You are contracted to pay to Us for the Goods and Services as shown on the Order. 

  • Services: means the delivery, installation and professional services specified in the Order that We have agreed to provide to You. 

We, Us, Our: means Power and Energy Fields Ltd

Registered Address:

78 Mill Lane 

Appley Bridge 

Wigan 

WN6 9DD 

Email: info@powerandenergyfields.co.uk
Tel: 0800 0996 307

You, Your: means the person(s) whose details are set out in the Order. 

2. You should read these Terms carefully and check that the information shown in the Order is correct. We intend to rely on these Terms, so if You require any changes to them, please ask for the change to be confirmed in writing and prior to the Contract being formed. 

Commencement

3. To signify acceptance of the Order and the Terms and to form the Contract, the Order shall be agreed by signing and returning the quote. 

Information We are Required to Give You

THIS INFORMATION MAY APPEAR ELSEWHERE ON YOUR ORDER BUT IS REPRODUCED HERE FOR CONVENIENCE. 

4. WE WILL INCLUDE THE PRICE OF THE GOODS AND A BREAKDOWN, WHERE APPROPRIATE, OF HOW THAT PRICE HAS BEEN REACHED, INCLUDING:

  • DELIVERY CHARGES (IF ANY)

  • VAT CHARGES (AND HOW YOU MAY DEAL WITH CHANGES IN VAT RATES)

  • ANY STATUTORY FEES (SUCH AS PLANNING CONSENT FEES) AND WHO PAYS THEM

  • ANY OTHER COSTED ITEMS AND ‘ADD-ONS’ AND WHETHER OPTIONAL OR MANDATORY]

5. IF WE HAVE GIVEN YOU ANY SPECIAL OFFER, INDUCEMENT OR INCENTIVE AS PART OF THE DEAL, WE WILL INCLUDE THAT ON THE ORDER AND EXPLAIN OUR TERMS AND ANY TERMS AND CONDITIONS ASSOCIATED WITH THAT DEAL

Specification of Goods

6. The Goods are as described in the Order. 

7. We may have shown You Marketing Materials to provide You with an approximate idea of the Goods, layout or positioning that they describe. Although We have made every effort to display the Goods correctly, they may vary slightly from the colour or composition shown and specifically where they are natural products containing patterns or grains for example. All specifications are approximate only and are subject to normal margins of tolerance for the Goods and their composition in question. 

8. We have taken measurements for the Goods to enable Us to get them manufactured in advance of delivery to You. It may be necessary for Us to carry out a survey to verify Our measurements and to develop an installation plan (see Preparatory Work). 

Performance Calculations

9. We have estimated the energy performance calculations and provided these with Your quotation. Our standard calculations are based on STANDARD CALCULATIONS APPROVED FOR USE BY THE MICROGENERATION CERTIFICATION SCHEME. Where We have referred to energy inflation or other statistical information, We have used information publicly available from the Office for National Statistics or the Department for Energy Security and Net Zero (DESNZ).

10. The performance of energy systems is impossible to predict with certainty due to the variability in fuels and energy sources, climatic variations, local obstructions or environmental conditions and differences from location to location. The estimates provided in this contract are for guidance only and must not be considered as a guarantee of performance. 

Preparatory and/or Emergency Work

11. We will commence work on preparing the Goods for delivery and developing an installation plan from the Commencement Date.  

12. Our preparatory work may include a survey of Your property or any other preparatory matter. Our fees and charges for preparatory work are clearly shown on the Order. By placing the Order, You give Us permission to go ahead with any Preparatory Work specified in the Order. If You change Your mind and cancel the Contract after commencement of these Preparatory Works, You will be charged a reasonable proportion of the fees shown for them on the Order. 

13. If You have requested Emergency Works, this will be clearly shown on the Order and You shall be deemed to have given Us permission to commence with these Emergency Works straight away. In this case We may take temporary action to make Your property safe, secure and watertight, before completing a full repair or replacement as set out in the Order You understand that this means You cannot change Your mind and cancel the Contract in respect of those Emergency Works. 

Variations

14. We may need to make minor changes to the Goods specified on the Order if there is a change in laws, regulatory or technical requirements or improvements. These changes will not adversely affect the use or nature of the Goods. 

15. You may ask Us to make changes to the specification of the Goods. As We may be getting the Goods manufactured in advance of delivery, You must notify Us of any changes to the specification of the Goods that You want to make within 7 days of the Commencement Date. We will then advise You if Your requested change is possible and any consequences of that, including to the Price, the Delivery Date or anything else. Any agreed change will be confirmed by Us in writing. 

16. During Our Preparatory Work (perhaps as a result of a survey), it may be necessary to make more substantial changes to the Order. We will discuss these with You to determine if the change is possible and any consequences of that, including the Price, the Delivery Date or anything else. If significant changes are required, We will place the Contract on hold for up to 14 days to enable You to consider whether or not You wish to proceed. At the end of 14 days, if no agreement on changes is reached, the Contract will be terminated. You will receive a refund of any deposit paid within a further 14 days, less, at Our discretion, any fees and charges due for the Preparatory Work completed so far. Any agreed change will be confirmed by Us in writing. 

Delivery and Installation

17. Any additional delivery or installation costs will be shown on the Order (or any agreed variation to it), otherwise Your delivery and installation costs are included in the Price. 

18. We aim to complete the delivery and installation on or about the Delivery Date, but We will liaise with You over any reasonable changes to that. For the avoidance of doubt, time is not of the essence in respect of the Delivery Date. 

19. If a change or delay is caused by something that is within Our reasonable control, We will notify You as soon as reasonably possible and agree with You an alternate Delivery Date. We will take all reasonable steps to minimise the delay.  

20. If a change or delay is caused by something that is not within Our reasonable control (see Events Outside Our Control), We will notify You as soon as reasonably possible and inform You of the change or delay and the reasons for it. We will take steps to minimise the delay, but We may, if necessary, suspend the performance of the Contract until that event is over and the matter is back within Our reasonable control. 

21. Each installation is different, and the specific requirements for Your installation will be set out in Your quote, but generally: 

  • You permit Us (Our installation team and contractors) safe access to, around and egress from the installation site at all reasonable times and, unless otherwise stated in Your Installation Plan and agreed by You, between the hours of 08:00 and 18:00. 

  • You permit out-of-hours work where this is required to work safely. 

  • You agree to have relocated any television services systems at or near to the energy systems installation. 

  • You agree to provide Us (Our installation team and contractors) with access to a toilet, hot and cold running water and reasonable use of Your power supply whilst on site. 

22. We will ensure that there is adequate sheeting, protective covering and barriers to prevent unnecessary damage to Your property. This includes for the prevention, as far as is reasonably practicable, of the spread of dust or rubble.

23. It is possible that a problem with Your property will become apparent during the course of the installation. This could include structural defects, underground obstructions, presence of asbestos or hidden cabling. We will draw this to Your attention as soon as possible and agree with You a plan to resolve the problem, if possible, which may involve You bringing in other contractors which will be at Your expense or additional costs to Your planned works. 

Permission and Approvals

24. You are responsible for gaining any necessary approvals including but not limited to any planning permissions, building regulations, local authority permits and approvals, landlord approval or deed of covenant. By permitting Us to provide the Goods and carry out the Services You warrant to Us that this has been done. 

25. We are responsible for the REGISTRATION WITH THE MICROGENERATION CERTIFICATION SCHEME (where your install is below 50kW) and REGISTRATION OF ANY MANUFACTURER’S GUARANTEES

26. You are responsible for securing any payments associated with the export of energy under the Smart Energy Guarantee (SEG) or equivalent, unless specifically included within the contract. We will ensure that you have all the necessary information to complete the application and provide support where requested and will provide an estimate of the potential annual income. 

27. For the avoidance of doubt, failure to secure the SEG or if the rates offered by the supplier differ from our estimate, this does not impact the total contract value or payment terms. 

Obtaining Ownership of the Goods

28. You take responsibility for the risk of damage or loss to the Goods from the date that We complete the Services. 

29. You are responsible for ensuring the reasonable care of the Goods from when they are delivered to your site to when they are installed. We will ensure they are stored in a suitable place during the installation period. 

30. You obtain title (ownership) of the Goods when We receive payment of the Price in full without any set-off or counterclaim or a properly executed finance agreement is in place with a finance provider who will pay Us for the Goods and Services on Your behalf. However, in the event that You enter into a finance agreement please be aware that there may be terms governing title (ownership) as between You and the finance provider. In accordance with Fronius International policy, we will retain system ownership status on Solar.web until all monies are paid. Once the account is settled, we will transfer ownership to the end customer and change our status to Supervisor. We must retain Supervisor status to uphold all warranties and provide technical support.

Insurers

31. It is the customer’s responsibility to notify the customer’s insurers should such be required of any change to the property brought about by the works and in so far as the same is insurable to ensure appropriate insurance cover is effected. The customer is strongly recommended to check the insurance policy schedule and terms and conditions to see if such notification is required and if there is any doubt the customer should notify the insurers in writing of the proposed works before such works commence. 

Payment Terms

32. The full Price is shown clearly on the Order. We may amend the Price, by agreement with You, following a survey or any other additional matters that arise in the course of delivering the Services. 

33. You will pay for the Goods and Services as follows: 

  • You will pay Us a deposit on receipt of the Order Confirmation. 

  • Once the Goods have been delivered and are available for installation, You will pay Us a further staged payment as outlined in your quote. 

  • Once installation has commenced, a 3rd staged payment will be paid by You. 

  • On completion of the installation, You will pay the balance of any sums due within 30 days of receipt of your final invoice. For the avoidance of doubt, the contract is deemed to be complete when the installation is commissioned and associated necessary paperwork provided. 

34. We accept payment by bank transfer.

35. The non-payment of any payments due by the relevant due date may incur additional charges. We may levy interest at a rate of up to  8% above the base rate of  the Bank of England. Any interest due will be calculated and added to Your bill and accrue from the date on which payment was due to the date of payment whether before or after any judgment. We may also add any legal, debt recovery or processing fees to the amount due. 

Cancellation Rights (Cooling-Off Period)

36. You have the right to cancel this Contract within 14 days without giving any reason. The cancellation period will expire 14 days from the Commencement Date.

37. To exercise the right to cancel, You must inform Us of Your decision to cancel this Contract by a clear statement (e.g., a letter sent by post or email using the contact details provided in these Terms).

38. If You requested Us to begin the performance of Services or Preparatory Work during the cancellation period, You shall pay Us an amount which is in proportion to what has been performed until You have communicated to Us Your cancellation from this Contract.

Defective Goods or Service

39. We make every effort to supply and fit Goods to Your complete satisfaction. However, if You have a concern or complaint about the Goods or Service, please let Us know as soon as possible (See Contact Us). 

40. In the case of goods which are specifically made to measure, if You do identify a fault or problem with the Goods, You agree to give Us a chance to put things right. In any case, We will investigate the fault, which may include coming back to Your property if necessary. You agree to cooperate with Us to enable Us access to Your property and to resolve Your complaint. Where We conduct inspections, servicing or remedial works, there is a risk of damage due to how it was installed, has worn over time and/or if it does not meet the necessary standards. We have a duty to make safe any defective work and will inform You of any additional cost incurred and/or agree to the required works.

41. We do not accept liability for the following faults with Your installation: 

  • any damage caused by You following the completion of installation, 

  • any damage caused by You, or anyone acting for You, in attempting to repair the fault without Our consent, 

  • any damage caused by fair wear and tear of the Goods.  

42. The Goods may have a manufacturer’s guarantee and, if the fault is a manufacturing fault, We will work with the manufacturer to repair or replace the Goods. For convenience, many manufacturers prefer to deal directly with You if it is a manufacturing fault, but We retain primary responsibility for resolving Your concern or complaint. Where Goods are covered by a manufacturer's or supplier's warranty, such warranty shall cover the cost of replacement materials or parts only. The Customer shall be solely responsible for any and all additional costs, including but not limited to labour, shipping, and travel expenses required to fulfil the warranty claim. We will provide a written confirmation or estimate of any such additional labour costs before any warranty work commences.

Workmanship Guarantee

43. We guarantee all work will be carried out by installers using reasonable care and skill. They will use a level of reasonable care and skill as it is reasonable for you to expect. The guarantee period for the installation services shall be 3 years from completion of the installation services.

Complaints and Dispute Resolution

44. In the event of a complaint, please contact Us as soon as possible (see Contact Us). We will acknowledge your complaint promptly and conduct a thorough investigation in accordance with Section 9 of the Renewable Energy Consumer Code (RECC).

45. A copy of Our Complaints Handling Procedure is available upon request and on Our website. Following our investigation, We will provide You with written findings and issue a formal Final Response.

46. If We are unable to resolve your complaint to Your satisfaction following Our Final Response, or if 8 weeks have passed since you raised the complaint, You may refer the matter to RECC’s Appointed Alternative Dispute Resolution (ADR) Provider.

47. Full details of the dispute resolution process and how to contact the Appointed ADR Provider are available on the RECC website (www.recc.org.uk) or by contacting RECC directly.

48. Nothing in these Terms and Conditions affects your statutory rights under the Digital Markets, Competition and Consumers Act (DMCCA).

Limitation of Liability

49. Either party shall be liable for any death or personal injury caused by its negligence or any negligence of its subcontractors, any fraud or fraudulent misrepresentation committed by it and for any other loss or damage suffered by the other party which is a direct consequence of the relevant party’s breach of its obligations under this Contract and whether in contract, tort (including negligence), breach of statutory duty or otherwise. In the event of loss or damage, the party suffering the loss or damage shall be required to take reasonable steps to mitigate the loss or damage. 

Events Outside Our Control

50. We will not be liable for the consequences of any events that are outside of Our reasonable control and which include, but are not limited to: 

  • Civil commotion, civil war, riot, invasion, armed conflict, terrorist attack or threat of terrorist attack, war or threat or preparation for war, 

  • Acts of God, collapse of buildings, fire, explosion, inclement weather, storm, flood, subsidence, drought, epidemic or natural disaster, 

  • Impossibility of use of railways, shipping, aircraft, motor transport or other means of public or private transport, 

  • Impossibility of use of public or private utility networks or telecommunications, 

  • The acts, decrees, legislation, regulations or restrictions of any government, whether national or local or 

  • Strikes or labour unrest (other than in relation to Our own employees).

51. The obligations of the parties under this Contract are suspended for the period for which such a Specified Event continues and extended for the duration of that period. 

Transfer of Rights and Third Parties

52. In the event of  Power and Energy Fields Ltd ceasing to trade and not being in a position to honour Our obligations under this Contract, We may transfer Our rights and obligations under this Contract to a suitably qualified third party of Our choosing. We will tell You in writing if this happens and We will ensure that the transfer will not affect Your rights under this Contract. 

53. You may not transfer Your rights and obligations under this Contract to any other person without Our consent.  

54. This Contract is between You and Us. To the extent permitted by law, no third party has any rights to enforce any of the terms of this Contract. 

Using Your Personal Information

55. We will use the personal information You provide to Us in accordance with the Data Protection Act 2018, General Data Protection Regulations and more specifically to: 

  • Supply the Goods and Services to You, 

  • Process any payments that You make for the Goods and Services, including if necessary, conducting credit reference check, 

  • Register Your installation with any relevant bodies, including Your deposit protection and insurance backed guarantee and any competent person scheme, 

  • Address any concerns or complaints that You have about the Goods and Services. 

56. On the Order, We have asked You to indicate whether or not You will allow Us to send You information about Our future Products and Services. We will use Your information in accordance with Your wishes and You may notify Us of any changes to those wishes (See Contact Us).